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您好 以下为本人手工制作(鉴于文章长度,希望楼主酌情提高奖赏)An operator at the same store indicated that she had got the message:在同一家商店的收款员表示她曾得到过这样的信息:We are given customer care training when we join the company and as an ongoing thing. We are told to smile all the time and that the customer is always right.我们在进入公司之时就开始接受顾客服务培训,并且现在还在受训中。我们被告知(在工作时)要永远保持微笑以及顾客永远是对的。A store manager at company C appreciated the difficulty which checkout operators might face on some occasions and how training might help:一位C公司的商店经理充分认识到收款员在某些场合可能面临的困难以及(给收款员的)培训怎样提供帮助:. . . it's quite a difficult job . . . they are the ones that come into contact with the customers most . . . they have to deal with the niggles directed at the company. ...这是一项相当难做的工作...他们(收款员们)是接触顾客最多的人...他们需要直接处理那些公司的琐事Because they wear (company C) badges, the customers see them as the company's representatives . . . We tell them not to let out their emotion and to be as polite as possible and to tell themselves that the customers are not having a go at them but at the company and the system.因为他们戴着(C公司的)徽章,顾客们将会把他们看作公司的代表...我们告诉他们(收款员们)要控制住自己的感情,尽可能地做到有礼貌,并且告诉他们顾客们并不是冲着他们(收款员们)的,而是冲着公司以及系统的。At company B training in customer care is effectively on-the-job and continuous:B公司的客户服务培训则在工作中以及后续问题的处理上很有效果。We tell them to try and deal with minor complaints as pleasantly as possible but we emphasise that if they sense they will have a problem they should refer the customer to the deputy manager or myself (store manager) . . . We encourage them to stay when we are dealing with such customers so that they can learn.我们告诉他们在处理小的抱怨上要尽可能的和气,但我们也强调了若他们感觉到要出问题的话,他们应该尽快将顾客带至副经理处或直接来找我(商店经理)...我们鼓励他们(收款员们)在我们处理问题的时候待在一旁,以学习此类问题如何处理。 At the same company shelf fillers are trained to spot and help the "lost customer", who is a customer "unsure of what they want or where to find what they want". 也是在这一家公司中,货架填充员受过训练以发现并帮助“不确定想要什么或不知道去哪找”的“迷路顾客”, At company C all staff are expected to carry a plastic card (credit card-size) which reminds them how to deal with customers — in ten points it states that one should smile, make eye contact, greet the customer, apologise for any delay, etc.在C公司所有的员工都被要求佩戴一张塑料卡(信用卡大小)以提醒他们怎样对待顾客——在总共十点的要求中叙述了诸如保持微笑,保持目光接触,问候顾客以及为任何的耽误抱歉等要求。Company D provides a contrast with regard to customer care training. Here, customer service is the tenth item on the employee induction checklist, being preceded by a range of rules regarding attendance, etc. D公司提供了一份关于顾客服务培训的(重要性)的对比:这里,顾客服务是员工入职清单上的第十项(规定),比一系列的有关员工出勤以及其他规定都要靠前。The time clock card is third on the list. Training is minimal. Nonetheless, employees are told in an induction video that "the customer makes pay day possible".有关出勤记录钟卡的规定排在第三位。而有关培训的规定则最少。然而,员工们还是在一部就职视频中被告知“唯有顾客使发薪日成为可能”。In companies A, B and C the customer care message is put across frequently through a variety of media. For instance, at company A there are posters at all entrances onto the shopfloor which read "smile, you're on (company A) stage". 在A,B,C公司有关顾客服务的信息通过多种媒体传达以使员工们得到充分认识。例如,在A公司,所有通向商店楼层的入口处都被贴上海报,上面写着“请时刻保持微笑,因为你现在正站在(A公司的)舞台上”。The same company runs an employee-of-the-month competition where staff nominate persons who have contributed most to helping customers or fellow employees. 同样是A公司,还运行了一套每月最佳员工的评选系统,提名对顾客或同事贡献最多帮助的员工们。The winning member of staff has his or her name posted on the staff notice-board and may feature in the company magazine.提名员工的名字会上榜在员工告示栏,并可能出现在公司杂志上。 At the end of the year marks are totted up for an employee-of-the-year award. There are customer care committees in every store, whose job it is to generate ideas on how to improve customer service.而到年终,一年的积分会被加和来决定员工的年度奖金。顾客服务委员会在每家商店都会有,它们的工作就是提出能够提升顾客服务的好点子。

353 评论

panda熊猫陈

On the improvement of the current status of urban bus transport Paper Keywords: organization; planning Abstract: Urban traffic system is the urban system is an important subsystem, the city depends on the survival and development of transport, the rapid development of urban traffic and promote development. The bus transport in urban traffic is an important part of the city, it should speed up the development of urban bus transport in order to promote the rapid development of cities. Passenger traffic from the city traffic can be classified as public transport and private transport system of the two. At present, China's urban public transport characteristics are: the city public transport lanes with low coverage and low levels due to management, and other vehicles occupied by frequent public transport bus lanes caused by the low operating efficiency. Urban road unreasonable, so that local public transportation system utilization rate. Aging of the city bus a high degree of scheduling and organization of the unreasonable. Should speed up the development of urban transport system, the full development of urban transportation convenient, fast, large capacity. Therefore the following aspects should be the improvement of the urban bus transportation available. 1 city bus transport lines Urban public transport routes should be in line the city's main traffic flow, public transport in cities should be divided into the main lines and feeder lines. The main line linking the main passenger terminal and transportation hub, more than millions of people in big cities, the focus on passenger traffic hub should be set up quickly direct public transport routes. Generally by means of surveys to obtain data on a straight-line access to integrated planning and overall planning should be coordinated with the City to carry out. The use of lanes, the best rationale for a dedicated lane so that other lane segregation, isolation can be used with dedicated lanes and is equipped with monitoring systems. 2 urban public traffic density lines Urban public transport motor vehicles are usually lines of planning density, in the city center 3 ~ 4km/km2, peri-urban areas of 2 ~ , the distance between the Route 600 ~ 1000m, walking no more than 4 ~ 6min appropriate, the Town urban bus to the length of line should be advised as to the length of 8 ~ 12km. Would cause long lines of passengers waiting a long time and bus time arrival rate of a series of drawbacks such as poor. 3 bus scheduling and organization Vehicle Scheduling optimization is to determine the normal and efficient public transport operation of the important factors. Changes based on passenger flow and the specific operating conditions and other regulations, various models of vehicles and road traffic organization, such as passenger flow during peak hours to focus on the trunk of the vehicle with high-capacity organizations Station or shuttle bus from the train, in the flow large and narrow streets, small turning radius and the flow concentration of the body block with short bus. In addition, they can employ intelligent management tool. For example: public transport vehicle automatic threshold control system (collectively referred to international AVMcautomatic vehicle monitoring system), it can dispatch room in between efficient information access, effective communication links between the two (GIS). The main vehicles used by the GPS scheduling, dynamic target tracking and data collection on traffic flow, GIS geographic information used in traffic management and visualization of dynamic traffic information display. In addition, you can use variable message board information, broadcasting, on-street public phone, public computer network terminal, which has been in the way of public transport users on the roadside, bus stations or bus stops and on the platform, access to real-time information on bus travel services. 4 Coordination of bus and taxi operations management Door-to-door taxi service for passengers with a higher level of public transport. Utilization rate of its high energy consumption and less than a bus, air pollution is serious, complete the volume occupied by units of time and space resources, such as road defects, it should be based on the level of urban development and the actual needs of the taxi industry to strengthen the management and operation management, so that the coordinated development of the bus. 5 vehicle technologies to improve China's passenger capacity by bus at a small (60-90 passenger), and medium-sized (90-130 passengers) and large articulated vehicles (130-180 passengers) should be based on actual passenger traffic to the deployment of appropriate models to resources to reduce the rate of empty vehicles. It shall also meet the passenger demand on the city bus traveling comfort and convenience of passengers getting on or off request. The development of an independent suspension type, dedicated low-floor bus chassis and city buses, so bus and channel height of the pedal in order to reduce the vehicle center of gravity high over the estate to the requirements of comfort. It should also be a timely replacement of vehicles, the general public the best service life of 5 to 6 years. Extended active duty bus noise, and exhaust, and mechanical failure more than a series of shortcomings, with the scientific and technological development, many countries have also developed a number of the outcome of the application of modern high-tech bus. For example: the invention of the next generation of Japan's "middle-distance inter-city bus transport system of unmanned." Germany developed a city with public passenger transport vehicles, new cars can be run along the fixed-line and the traditional advantages of the bus and tram combination. 6 Public Transport Priority Development Strategy Urban public transport as the road space point with the demand, low environmental pollution, energy consumption should be small, giving priority to the development of traffic, in addition to China's cities are mostly intensive, therefore, to public transport systems and other forms of secondary form of transport in our country the structure of urban passenger transport natural direction of development. Commonly used way of public transportation there are two types of priority: Set according to the actual situation dedicated bus lane or bus lane roads. Intersection of the first; junction bus priority measures on the main bus phase-specific, dedicated bus lane entrance, as well as other special bus priority measures in line with the movement. City bus transportation is the main urban transport system is to communicate all aspects of the social production of an important part of urban development is the decision an important foundation for the development of one, so to speed up the development of the city bus. 【【题目你可以翻译为论改善我国目前城市公共汽车交通现状,希望可以帮助你】】

109 评论

quanyanhei

外文文献是与论文内容相关的一片外文文章,内容只要与你的中文论文相关就行,字数大概3000字,再按照外文内容翻译成中文就行

204 评论

Leo叶2222

CS方向sci三区的一个小刊,之前也是major revision,大四毕业了才中了。。所以在我心目中MV几乎约等于AC,虽然这辈子只投过一篇文章。北京译顶科技做的不错,可以联系他们一下 统一查下。

296 评论

往事随风@遗忘

楼主万里的?

89 评论

密果儿颖颖

毕业论文外文翻译:将外文参考文献翻译成中文版本。

翻译要求:

1、选定外文文献后先给指导老师看,得到老师的确认通过后方可翻译。

2、选择外文翻译时一定选择外国作者写的文章,可从学校中知网或者外文数据库下载。

3、外文翻译字数要求3000字以上,从外文文章起始处开始翻译,不允许从文章中间部分开始翻译,翻译必须结束于文章的一个大段落。

参考文献是在学术研究过程中,对某一著作或论文的整体的参考或借鉴.征引过的文献在注释中已注明,不再出现于文后参考文献中。外文参考文献就是指论文是引用的文献原文是国外的,并非中国的。

原文就是指原作品,原件,即作者所写作品所用的语言。如莎士比亚的《罗密欧与朱丽叶》原文是英语。 译文就是翻译过来的文字,如在中国也可以找到莎士比亚《罗密欧与朱丽叶》的中文版本,这个中文版本就称为译文 。

扩展资料:

外文翻译需要注意的问题

1、外文文献的出处不要翻译成中文,且写在中文译文的右上角(不是放在页眉处);会议要求:名称、地点、年份、卷(期),等 。

2、作者姓名以及作者的工作单位也不用必须翻译。

3、abstract翻译成“摘要”,不要翻译成“文章摘要”等其他词语。

4、Key words翻译成“关键词” 。

5、introduction 翻译成“引言”(不是导言)。

6、各节的标号I、II等可以直接使用,不要再翻译成“第一部分”“第二部分”,等。

7、注意排版格式,都是单排版,行距,字号小4号,等(按照格式要求)。

8、里面的图可以拷贝粘贴,但要将图标、横纵指标的英文标注翻译成中文。

9、里面的公式、表不可以拷贝粘贴,要自己重新录入、重新画表格。

264 评论

老实就奇

可以找清北医学翻译帮忙,这边问不出什么结果的。。。

112 评论

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