酒店前厅与客房管理毕业论文

酒店客房设计须注意的细节

6.镜子要防雾，并且镜面要大，因为卫生间一般较小，由于镜面反射的缘故，而使空间在视觉上和心理上显得宽敞。卫生间巧用镜子会起到意想不到的效果；

7.卫生间的地砖要防滑耐污。地砖与墙砖的收边外最后打上白色或别的颜色的防水胶，而让污物无处藏身；

8.卫生间的电话要安放在马桶与洗手台之间，以免被淋浴的水冲到；

9.镜前灯要有防眩光的装置，天花中间的筒灯最好选用有磨砂玻璃罩的；

10.卫生间的门及门套离地200㎝左右的地方要做防水设计，可以设计为石材或砂钢饰面等；

11.淋浴房的地面要做防滑设计，浴缸也可选择有防滑设计的浴缸，防滑垫也是必须配备的。

三、关于房间内的设计

1.床离卫生间的门起码不得小于200㎝，因为服务员需要一定的操作空间；

2.客房的地毯要耐用防污甚至防火，尽可能不要用浅色或纯色的，现今，有很多的客房地面是复合木地板，既实用又卫生而且温馨舒适，是值得推广的材料；

3.客房家具的角最好都是钝角或圆角的，这样不会给年龄小个子不高的客人带来伤害；

4.窗帘的轨道一定要选耐用的材料，遮光布要选较厚的，帘布的皱折要适当，而且要选用能水洗的材料，若只能干洗的话，运营成本会增加，得不偿失；

5.电视机下设可旋转的隔板，因为很多客人在沙发上看电视时需要调整电视的角度；

6.房间的灯光控制当前较流行的是各个按钮控制，而不是从前的触摸式电子控制板；

7.插座的设计要考虑手机的充电使用，这往往是很多酒店客房设计所忽略的；

8.床头灯的选择要精心，既要防眩光，也要耐用；

9.行李台的设计往往不受重视，很多的酒店客房的行李台的木质台边的漆被撞得凹凸不平，若采用这样的行李台其软包部分最后能由平面转到立面上来，并且有50㎝左右的厚度，可防止行李箱的碰撞；也可采用活动式的行李架，但墙壁上要做好防撞的设计。有的酒店的防撞板是18mm的厚玻璃，既新颖有个性，又实用；

10.艺术品如挂画，最好选用原创的国画或油画，不管水平高低，总比电脑打印的装饰画值得一挂，而从侧面体现酒店管理者的品味；

11.电脑上网线路的布置要考虑周到，其插座的位置不要离写字台太远，拖得太长的连接线也显得不是那么雅观。

之上只是泛泛而谈，有感而发。设计师不是管理者，但学会站在管理者的角度上去分析问题、理解问题，才能营造出能为客人提供至尊服务的酒店客房。

Thomas Kleber-瑞士威茨瑙(Vitznau)花园酒店总经理英文介绍Thomas Kleber: Patron Saint of the Lovers’ ParadiseOn March 19, 2007, Mr. Thomas Kleber, General Manager of the Park Hotel Vitznau Switzerland, accepted the interview from journalists Jenny and Vicky in Beijing Hotel, China. The Park Hotel Viznau, so called “the fairy-tale castle by the lake”, is renowned by its warmth and privacy. The hotel, one of the most luxurious hotels in Switzerland, attracts the tourists all over the world, and also is the best place for wedding and honeymoon. Except the graceful surrounding and discreet service in the hotel, Mr. Thomas Kleber is an experienced hotel manager. This is his first time to China, and our magazine had an exclusive interview with him.The lovers’ Paradise, on the shores of the Lake LucernePark Hotel Viznau originated from a simple boarding house Villa Pfyffer that quietly located on a rich land of 15 acres at the foot of the magnificent Mount Rigi by the Lake Lucerne. Architect Karl Koller started establishing the Park Hotel Viznau in 1901. Opened in April 1903, the hotel today resembles a majestic, fairy-tale castle with all the modern comforts in a luxurious hotel. Mr. Thomas Kleber scrupulously keeps and protects the old traditions of this mystical castle, the Paradise in the World.Park Hotel Viznau is a seasonal hotel, which opens from April to later October each year. Although it opens seasonally, the hotel still attracts so many tourists all over the world for its fairy-tale beautiful view. When mentioned this, Mr. Thomas Kleber’s thoughts seemed to fly back to the beautiful Lake Lucerne; because of the foggy and rainy weather in winter in the Lake Lucerne area, the hotel chooses to open in the best season. Near the hotel, there is a small Viznau town with a population of over 1000, where you can take railway up to Mount Rigi for a breathtaking view of the Lake Lucerna and snow-capped mountain. The colorful mountain reflects on the lake surface, which always leads people long for the better life.Park Hotel Viznau is known for its warmth and privacy, and attracts tourists around the world. Stepping into the room and looking at the mist-touched lake and towering Alps from balconies, you will found a fairyland around you. This is also the best place for wedding and honeymoon. In order to assure the tourists’ conveniences, Viznau set up a global marriage institution. The lovers can make reservation for the rooms and the whole set of wedding service, and experience an Alps wedding ceremony, including holding the marriage in the chapel on the top of the mountain, taking pictures and enjoying the Switzerland trombone, then coming back to the hotel. There are 33 honeymoon suites in this grand chateau with a history of 102 years. Everyone stay there will feel so romantic with the room decorated with soft and warm color.Mr. Thomas Kleber told us, the best honeymoon suite is the one on the highest loft of the hotel. It is an extremely quiet place that only can be reached by a narrow staircase. The legend of the Heroes and Belles will become true with the beautiful view from the towers and corridors around three-side over the loft, where a romantic love story usually begins.Realize the dreaming Castle PeriodThe Banquet Room of the hotel can accommodate 90 people in maximum. Mr. Thomas Kleber told us, among all the guests visiting Park Hotel Viznau, there are about 70 percent for holidays, around 10% to 20%for directors meetings, another 10% for business trips. After hard work, they will have three to five days enjoy staying in the hotel.Besides the elegant environment and discreet service, General Manager Mr. Thomas Kleber has his unique way of management as well. He said, staff of the hotel serves for the whole team, and there is no rank difference. Everyone has his own responsibility and plays a vital role to get the ball rolling. He also mentioned, the biggest feature of the Park Hotel Viznau is that they serve the guests beyond their expectations and make the hotel a home away from home. The employees treat every guest as their own relatives and serve them by heart. Park Hotel Viznau not only proves the true love in the lovers’ paradise, but also keeps on realizing people’s dream of the castle life!When turned to Chinese Market, Mr. Thomas kleber’s drew his thoughts back from the Lake Lucerne. He said, Switzerland hasn’t join the European Union yet, so tourists cannot hold European Schengen Visa to visit Switzerland. In addition to visa is different from the contracted countries, what is more, the Chinese tradition, so China is not the big market to them until now, but Mr. Kleber knew that China is developing quickly, and he was convinced that more and more Chinese people will go traveling in Switzerland, and enjoy the Park Hotel Viznau.Mr. Thomas Kleber decides to keep the Park Hotel Viznau, the Garden Paradise, deep in his heart. He wants to be a patron saint of the Lovers’ Paradise and blesses each couple together with all the employees of the hotel forever. He believes that every love will last forever, because of their guardianship.